Help and Frequently Asked Questions

Plantation Shutters FAQs

  • Up to twenty (20) year Warranty on the raw material and workmanship:
    The warranty on shutters varies between 5 and 20 years,
  • Please contact us for specific product enquiries.
  • Fading and discolouring will not be covered on dark painted or stained shutters.
  • We warrant this product is free from defects within the following Acceptable Standard Guidelines:
  • If a defect is visible with the naked eye in natural daylight at a distance of 1.2 metres, it is not acceptable;
  • If a defect is not visible with the naked eye in natural daylight at a distance of 1.2 metres, it is acceptable; and
  • Colour variations may occur between individual orders and sampling.
  • It is expected natural timber products will come with slight variations to size and finish inherent in the manufacturing process.
    • Note:  “defect” means an imperfection, mark, dot, etc.
  • Melbourne Shutter & Blinds guarantees that we will repair or replace, at our sole discretion, any parts or items we deem to be suffering from a defect. Melbourne Shutters & Blinds, where possible, will repair or replace any product using identical components. If Melbourne Shutters & Blinds’ designs and/or styles have been altered or upgraded, Melbourne Shutters & Blinds will replace any components suffering from a defect with a part or product of comparable quality and value.
  • Melbourne Shutters & Blinds will endeavor to process any claim made by you and carry out any repair or maintenance required as quickly as is practicable.
  • Melbourne Shutters & Blinds is not responsible for any transport damage, incidental or consequential damage caused by accident, neglect, misuse, abuse or commercial use.
  • All claims under this Warranty must be reported to the place of purchase within seven (7) days after the shutters have been installed. You must provide Melbourne Shutters & Blinds with a reasonable opportunity to inspect the product before repairs are started. Please note that the warranty period shall not be extended by any such repair or replacement.
  • You must provide proof of purchase to Melbourne Shutters & Blinds or its distributor to make any claims under this Warranty.
  • Melbourne Shutters & Blinds is not responsible for any transport damage, incidental or consequential damage or damage caused by accident, neglect, misuse, abuse or commercial use of the product not caused by our own negligence.
  • This Warranty will not apply to any orders outside Melbourne Shutters & Blinds’ recommended specifications.
  • Custom painting of these products in dark colours will void the Warranty.
  • One (1) year warranty on installation.
  • Warranty on installations will not cover defaults on product not supplied by Melbourne Shutters & Blinds or outside normal fitting standards.
  • Melbourne Shutters & Blinds disclaims any liability and is not responsible for damages caused by faulty or unsound structures.
  • This warranty covers that all shutters will be working and operating the same as the day of installation, under non-commercial usage.
  • Melbourne Shutters & Blinds guarantees will repair installations at our sole discretion.

This Warranty contains the only representations made by Melbourne Shutters & Blinds to its customers. All other Warranties and representations whether expressed or implied by any legislation or otherwise, specifically the Trade Practices Act 1974 and the Sale of Goods Act 1923, are hereby excluded to the extent permitted by law.

BLinds & Curtains FAQs

We warrant this product is free from defects within the following Acceptable Standard Guidelines:

  • Blinds will be free from defects in material and workmanship for a maximum of 5 years excluding motors.
  • Warranty on fabrics ranges from 1 to 5 years.
  • Warranty is only valid when paid in full.
  • Melbourne Shutter & Blinds guarantees that we will repair or replace, at our sole discretion, any parts or items we deem to be suffering from a defect. Melbourne Shutters & Blinds, where possible, will repair or replace any product using identical components. If Melbourne Shutters & Blinds’ designs and/or styles have been altered or upgraded, Melbourne Shutters & Blinds will replace any components suffering from a defect with a part or product of comparable quality and value.
  • Melbourne Shutters & Blinds will endeavor to process any claim made by you and carry out any repair or maintenance required as quickly as is practicable.
  • Melbourne Shutters & Blinds is not responsible for any transport damage, incidental or consequential damage caused by accident, neglect, misuse, abuse or commercial use.
  • All claims under this Warranty must be reported to the place of purchase within seven (7) days after the shutters have been installed. You must provide Melbourne Shutters & Blinds with a reasonable opportunity to inspect the product before repairs are started. Please note that the warranty period shall not be extended by any such repair or replacement.
  • You must provide proof of purchase to Melbourne Shutters & Blinds or its distributor to make any claims under this Warranty.
  • Melbourne Shutters & Blinds is not responsible for any transport damage, incidental or consequential damage or damage caused by accident, neglect, misuse, abuse or commercial use of the product not caused by our own negligence.
  • This Warranty will not apply to any orders outside Melbourne Shutters & Blinds’ recommended specifications.

ORDERS FAQs

Overseas products do take longer due to the shipping time to Australia

  • Blinds: 1-4 weeks depending on availability of materials and type of blind
  • Curtains: 3-5 depending on fabric availability
  • Plantation Shutters: 7-9 weeks approximately

Please Note: Delivery times may change due to demand, availability of stock, logistics, customs, public holidays and Christmas holidays, Chinese New Year.

We accept the following forms of payment:

  • Credit cards – We accept Visa and MasterCard.
  • Phone Payment – We can take payments over the phone.
  • Direct Deposit – You can choose to pay via bank transfer or cheque deposit.

Once you sign the agreement on the quotation and are aware of the terms and conditions.

Balance must be paid 2 business days before installation.

It varies depending on the product and at what stage the order is at. Please call us as early as possible to discuss.

Once an order has been processed, we can try to make changes but cannot guarantee anything as all items are custom made.

As all of our products are custom made a refund is only possible if you cancel your order within 24 hours of confirmation.

If you wish to cancel an order outside the 24 hour period, the deposit will not be refundable and the order must be still be paid for in full.

OTHER FAQs

We are concerned about the safety of children and strictly adhere to the Australian safety guidelines. We use child safety locks on our blinds and if safety is a major concern we can make the blinds motorised which eliminates the needs for chains and cords.

Melbourne shutters and blinds are always looking for experienced and professional staff to join the team. If you are confident and believe you have the experience and knowledge and want to be a part of our mission,  please send through your resume to info@melbourneshutters.com.au

Terms and Conditions

General

These conditions of Sale apply to all orders and form part of any contract resulting from an order placed with Melbourne Shutters and Blinds (‘the Company’). The payment of the Deposit is acceptance of the Terms & Conditions of Sale by the Customer (‘the Purchaser’).

1.1 Once the above order details have been confirmed and accepted into the factory, variations to the order specifications are at the Company’s behest and are usually not possible. Under no circumstances can an order be varied once the order is in production and the raw materials have been ordered or cut. Orders must be paid for in full even if cancelled.

1.2 Fabrics and materials ordered are subject to availability and may be delayed due to circumstances out of the Company’s control. Fabrics/ material colours and weaves can be liable to variations between productions runs and can vary from swatches/ examples sighted or supplied.

1.3 All of our blinds are made ‘square’, no accountability will be taken for ‘out of square’ windows or inadequate window architraves. Your blinds may not sit straight or flat if your windows are not square. The Company does not warrant architraves, if your blinds come away from your architraves, the Purchaser is liable as this is a builder issue.

2.1 Production times for blinds are 2-3 weeks and 8-10 weeks for plantation shutters, unless otherwise stated. Any fitting dates / production times discussed or noted are approximate; no responsibility will be taken for unforseen delays in the availability of raw materials or parts and circumstances out of our control. Compensation for delays will not be awarded, under any circumstances.

2.2 If a purchaser delays the installation date of an order after the Company has booked such date, the balance will be due forthwith and the Company will store the goods for up to 30 days without additional cost.

3.1 The purchaser is requested to sign this order confirmation and make payment of a 50% deposit to commence the production of this order and the balance is to be paid on or before the installation date.

3.2 Payment must be received in full before installation of the window furnishings will take place. Your blinds remain the property of the Company, until paid for in full. No warranty claims will be honoured until the blinds have been paid for in full by the Purchaser.

3.3 By paying the deposit you are confirming the Company has duly described the order details and you understand the performance of your blinds and any functional limitations they may have. No responsibility can be taken for personal misconception of the finished product.

4.1 This order includes one check measure appointment only; if you make any changes to your order after that appointment, which result in further check measure appointments being necessary, you will incur an $88 fee (GST inclusive), for every appointment thereafter.

5.1 Our products are covered by varying warranties, ranging from 1-20 Year Warranty, covering defects in material and workmanship. The warranty applies to the original residential purchaser and proof of purchase must be presented.

Exceptions and conditions apply, per the details listed in 5.2.

5.2 The following are not covered by this warranty:

  • Claims by anyone other than the original purchaser or without proof of purchase
  • Claims where full payment has not been paid, per the original invoice
  • Damage or misfit due to inadequate window frames or out of square windows
  • Normal wear and tear, natural fade or oxidation consistent with the age, type or use of the product. Fading includes but is not limited to; colour fade to timber products (Blinds & shutters), due to direct or indirect sun exposure.
  • Slight bowing/warping to Venetians and / or Plantation Shutter products (PVC & Timber) with the manufacturing’s tolerable allowances
  • Minor marks, scratches or imperfections not visible from 1.5m away from the blind/ shutter
  • Damage from what we deem as misuse, accidental use, unintended us or neglect. Misuse includes, but is not limited to; incorrect usage of chains to Roller blinds, resulting in the chain coming out of the sidewinder mechanism.
  • Damaged by fire, storm, wind, explosive device, failure of structure or impact from mechanical source, implosion, any part of nature (including but not limited to; salt spray, marine influences, corrosive environments) or animals
  • Removal and re-installation of blinds to another window & products not professionally installed by a Melbourne Shutters and Blinds Installer.
  • Alteration of any form made to the product, including but not limited to; the removal of chain stoppers from chains or the non-use of child safety tensioners
  • Where Child Safety tensioners and Chain Stoppers have not been fitted, per instructions of the Purchaser (a warranty disclaimer form will be required in this instance).
  • Incorrect cleaning methods, scrubbing, non-prescribed cleaning agents, normal shrinkage or fungal / algae growth due to build up of any form of debris on the product, including water or lack of preventive maintenance
  • Damage caused by rolling up any indoor or outdoor blind whilst they are wet
  • Products exceeding our recommendations (Fabric flexing on Roller blinds within manufacturing’s tolerable allowances or due to rail roading fabrics; including the fabric not hanging ‘flat’, puckering, rippling, pinching at the bottom rail or ‘V formation’ across the span of the blind.
  • Damage to blinds and or/ shutters caused by leaving windows open.

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